Business
Integrations

Connect your customer reputation data securely

Proactive Presence connects with your business systems to help you monitor customer feedback, manage your online reputation and turn customer experience data into actionable business insights.

The integration securely exchanges the information required to provide your subscribed Proactive Presence services, reducing manual administration and helping keep your reputation data accurate and up to date.

What the integration does

Depending on the Proactive Presence services enabled for your business, the integration may be used to:

• Receive and process customer reviews and feedback

• Monitor reputation activity across supported review sources

• Associate reviews and feedback with the correct business location

• Support automated and assisted review management workflows

• Provide reputation analytics, trends and performance reporting

• Support customer experience and business performance insights

• Synchronise information required for enabled Proactive Presence services

Available capabilities depend on your subscription and the systems connected to your Proactive Presence account.

Secure by design

Protecting customer and business information is an important part of the Proactive Presence platform.

Our integration uses secure authentication and controlled system-to-system communication. Access is limited to the information and permissions required to provide the services enabled for your account.

We do not request access to unrelated business information simply because a connected platform makes that information available.

How your data is used

Information received through the integration is used to operate and improve the Proactive Presence services provided to your business.

This can include processing customer reviews, producing analytics, identifying reputation trends, supporting automated workflows and presenting information through Proactive Presence dashboards and reports.

We do not sell your business or customer data to third parties.

Multiple locations

Proactive Presence supports businesses operating one or multiple locations.

Connected information is associated with the appropriate business and location so that reviews, analytics and reporting can be managed accurately at both location and organisation level.

Managing your connection

Authorised users can connect supported business accounts to Proactive Presence as part of onboarding or when enabling additional services.

If you no longer wish to use the integration, contact Proactive Presence and we will assist with disconnecting the relevant account or service.

Need help?

If you have questions about connecting your account, the information accessed by the integration, or your Proactive Presence services, please contact our support team.

Proactive Presence

Smarter reputation management and business insights.